1. Who we are
SONG Art & Craft is a trading name of Song Jewellery Limited. For the purposes of UK data-protection law, Song Jewellery Limited is the controller of personal information collected through this website and through related catalogue enquiries.
Our studio address is Unit 2 (1b), Rosewood Building, Gorsuch Place, London E2 8GX.
2. Information we collect
We may collect information that you provide directly, including:
- your name, email address, telephone number and organisation;
- details included in a catalogue, product, commission or collaboration enquiry;
- order, billing, delivery or payment information where a purchase is arranged;
- communications, feedback, complaints or support requests; and
- marketing preferences where you choose to receive updates.
When you submit a quote request, this includes your name, email address, telephone number, selected product identifiers, names and quantities, the request and submission timestamps, and the quote reference generated for that enquiry.
We may also receive limited technical and usage information, such as your IP address, browser type, device information, pages visited, referral source and date or time of access.
3. How we use your information
We use personal information where necessary to:
- respond to enquiries and provide requested catalogue or product information;
- prepare quotations, manage commissions and fulfil agreed orders;
- provide customer service and maintain appropriate business records;
- operate, protect and improve our website and services;
- comply with legal, accounting, tax and regulatory obligations; and
- send marketing communications where you have consented or where otherwise permitted by law.
Our lawful bases may include performance of a contract, steps taken at your request before entering a contract, compliance with a legal obligation, our legitimate business interests, and your consent where required.
5. Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and reporting requirements. Retention periods vary depending on the type of relationship and information involved.
We use appropriate organisational and technical measures intended to protect information against unauthorised access, alteration, disclosure, loss or destruction. No online system can be guaranteed completely secure.
6. Your rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- object to or restrict certain processing;
- receive certain information in a portable form;
- withdraw consent at any time where processing relies on consent; and
- complain to the UK Information Commissioner’s Office.
To exercise a right, contact us using the details below. We may need to verify your identity before responding.
8. Children’s information
This catalogue website is not directed at children, and we do not knowingly collect personal information from children through it. A parent or guardian should contact us if they believe a child has provided information without appropriate permission.
9. Changes to this policy
We may update this policy when our services, legal obligations or data practices change. The latest version will appear on this page with its updated date.
10. Contact us
For privacy questions or requests, contact SONG Art & Craft at contact@songartcraft.com, call +44 (0)7344 144 162, or write to Unit 2 (1b), Rosewood Building, Gorsuch Place, London E2 8GX.