1. Site operator
This website is operated by Song Jewellery Limited trading as SONG Art & Craft (“SONG”, “we”, “us” or “our”). Our studio address is Unit 2 (1b), Rosewood Building, Gorsuch Place, London E2 8GX.
By using this website, you agree to these terms. If you do not agree, please do not use the site.
2. Using the site
You may use this website for lawful personal or business reference and to contact us about our catalogues, products and services. You must not:
- use the site in a way that breaks applicable law or infringes another person’s rights;
- attempt to gain unauthorised access to the site, server or connected systems;
- introduce malicious code, interfere with operation or misuse forms;
- scrape, reproduce or commercially exploit site content without permission; or
- submit information that is misleading, unlawful, abusive or harmful.
We may suspend or restrict access where reasonably necessary to protect the site, our business or other users.
3. Catalogue information
We aim to present catalogue descriptions, colours, dimensions, materials, availability and other details accurately. However, screens, photography, handmade variation and production processes can affect appearance. Images are illustrative, and individual handmade pieces may vary.
Catalogue content is not a binding offer. Products, specifications, availability and pricing may change or be withdrawn. Please confirm important details with us before relying on them for a project or purchase.
4. Enquiries, quotations and orders
Selecting Request a quote sends an enquiry only. It does not create an order or contract, reserve stock, confirm availability, promise delivery, or bind either party to a price. Where we provide a quotation, order confirmation, commission agreement or invoice, that document may contain additional terms relating to price, tax, payment, production, delivery, collection, cancellation, returns and care.
A binding order is formed only when we expressly accept it in writing and any required payment has been received. Bespoke or personalised work may have different cancellation and return rights where permitted by law.
Nothing in these terms affects rights you may have under applicable consumer law.
5. Contact forms and communications
Please provide accurate contact and project information when you request a quote or contact us. We will use it to respond to your enquiry and will handle personal information in accordance with our Privacy Policy.
6. Intellectual property
Unless stated otherwise, this website and its text, layout, branding, graphics, photographs, catalogue content and other materials are owned by or licensed to Song Jewellery Limited and are protected by intellectual-property laws.
You may view and print reasonable extracts for your own reference. You may not reproduce, modify, distribute, publish, sell, license or use our content for commercial purposes without our prior written permission.
7. Third-party links and services
This website may link to third-party websites or services, including maps, social platforms, payment providers and booking systems. Those services are operated independently and have their own terms and privacy practices. We are not responsible for their availability or content.
8. Website availability
We may update, suspend or withdraw parts of this website without notice. We do not guarantee uninterrupted, error-free or always-current access. You are responsible for using appropriate security and device protections when accessing the internet.
9. Our responsibility
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the extent permitted by law, we are not responsible for loss arising from use of or inability to use the website, reliance on general catalogue content without confirming relevant details, or third-party sites outside our control. If you use the site for business purposes, we are not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or data.
10. Changes to these terms
We may update these terms to reflect changes to the site, our services or applicable law. The latest version will be posted here with its updated date. Continued use of the site after an update means the revised terms apply to that use.
11. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections and may be able to bring proceedings in the courts where you live. Business users agree that the courts of England and Wales have exclusive jurisdiction.
12. Contact us
For questions about the website or these terms, email contact@songartcraft.com, call +44 (0)7344 144 162, or write to SONG Art & Craft, Unit 2 (1b), Rosewood Building, Gorsuch Place, London E2 8GX.